Delivery Information

At ANANYA CREATIONS WORLD (AC Sports), we aim to deliver your orders safely and on time.

Shipping & Delivery

We offer both free and paid shipping, depending on the product, delivery location, and applicable shipping terms. Any shipping charges (if applicable) will be automatically calculated and displayed during checkout before payment confirmation.

Order Processing Time

    • Orders are usually processed and dispatched within 1–2 business days after successful order confirmation.

    • Orders placed on weekends or public holidays may be processed on the next working day.

Tracking Information

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (if applicable) so you can monitor your shipment status.

Delivery Timelines

Estimated delivery time depends on your delivery location and courier service availability.

Delivery may take additional time for:

    • Rural or remote locations

    • PO Box addresses

    • Restricted delivery zones

    • High-demand periods, holidays, or unforeseen logistics delays

Customized / Personalized Orders

Products requiring customization, printing, branding, or personalized modifications may require additional processing time.

In such cases, the revised dispatch timeline will be communicated to you before order confirmation.

International Shipping

For international orders:

    • Customs duties

    • Import taxes

    • VAT / local charges

    • Clearance fees

may be charged by your country’s customs department.

These charges are:

    • Fully payable by the customer

    • Not included in product/shipping charges unless specifically mentioned

    • Beyond the control of ANANYA CREATIONS WORLD

If courier partners pay customs charges on your behalf, payment must be settled directly with the courier at delivery.

Order Cancellation

Cancellation requests are accepted only before the order has been dispatched.

Once the order has been shipped, cancellation requests cannot be accepted.

Return & Refund Policy

Customer satisfaction is important to us. Please review our return and refund policy below.

Return Eligibility

You may request a return within 7–30 days from the date of delivery (depending on product category or specific offer terms).

To be eligible for return:

    • Product must be unused

    • Product must be in original condition

    • Original packaging, tags, labels, and accessories must be intact

    • Product must not be damaged by misuse or customer handling

We reserve the right to reject returns that do not meet these conditions.

Return Process

To initiate a return:

    1. Contact our customer support team with your order details.

    1. Once approved, return instructions and the return address will be shared.

Return Shipping

    • Return shipping charges are generally the responsibility of the customer.

    • In selected cases, we may arrange return pickup or provide a return shipping label.

Unless explicitly approved, return shipping charges are non-refundable.

Refund Process

Once the returned item is received:

    • Our team will inspect the product

    • Refund approval will be based on product condition and eligibility

If approved, the refund will be processed to the original payment method.

Non-Refundable Charges

The following charges are non-refundable:

    • Original shipping charges

    • Cash on Delivery (COD) charges

    • Return shipping charges

    • Customs/import duties (if applicable)

Refund Timeline

After refund approval, the amount may reflect in your account within 5–15 business days, depending on your bank, payment gateway, or payment provider.

Damaged / Incorrect Product

If you receive:

    • Damaged product

    • Wrong item

    • Defective product

    • Missing items

please contact us within 48 hours of delivery with clear photos/videos for faster resolution.

Non-Returnable Items

Returns may not be accepted for:

    • Customized / personalized products

    • Used products

    • Damaged items caused after delivery

    • Clearance / sale items (if marked non-returnable)

    • Hygiene-sensitive products (if applicable)

Contact Us

For shipping, returns, or refund support:

ANANYA CREATIONS WORLD (AC Sports)
Website: www.acsports.in
Email: info@acsports.in
Phone: +91 9411 695 079